Privacy Policy

This Privacy Policy explains how INNOCONSULT MEDIA PTE. Ltd handles information connected to this website and our online professional services. We are a digital market research and consumer insights provider that works with business partners through direct communication, documented commercial agreements, and, where applicable, API-based B2B integration. The website is intended for business inquiry, company information, service explanation, and partner communication. It is not designed as a public consumer panel enrollment platform, an automated checkout, or a place where visitors can purchase research services without discussion.

When you visit the website, contact us, register for an account feature if available, or communicate with our team, we may receive information that identifies you, your organization, your role, your contact details, and the business purpose of your inquiry. We use that information to respond, evaluate potential partnerships, maintain records, protect the security of our service, and coordinate agreed work. We aim to collect only information that is relevant for those purposes, and we expect business contacts to provide accurate information that they are authorized to share.

Business inquiry information may include your name, company name, work email address, phone number if supplied, website or platform details, requested service area, message content, and the date and time of the inquiry. If account features are available, account information may include your registered email address, registration date, authentication-related records, profile details that you choose to provide, and records of messages submitted through the site. We may also process technical information needed to operate the website, such as IP address, browser type, device characteristics, security logs, page access time, and error events.

In partner operations outside the public website, additional data handling may be governed by a separate agreement. For example, API-based research workflows may involve routing identifiers, completion events, eligibility signals, fraud-prevention indicators, reconciliation records, and operational messages between systems. The exact data fields depend on the partner integration and are addressed through contract, technical documentation, and applicable law. This public Privacy Policy describes general website and service communication practices. It does not replace a signed data processing agreement, master service agreement, statement of work, or other negotiated partner document.

We use information to answer inquiries, assess business fit, prepare for partner discussions, coordinate technical review, maintain business records, support account access, monitor website reliability, prevent abuse, and protect the integrity of our online services. When a partner relationship is agreed, we may use relevant information to manage implementation, verify completion records, investigate quality issues, reconcile commercial activity under a Cost-Per-Complete model, and communicate about operational performance. We do not use website inquiry information to create a public directory of contacts, and we do not treat a message sent through this site as automatic acceptance into a partner program.

Security and quality uses are especially important in digital market research. We may review technical and operational signals to detect suspicious activity, reduce duplicate or unauthorized behavior, protect registered accounts, support audit trails, and respond to partner quality concerns. We may also use aggregated or de-identified information to understand website usage, improve our service descriptions, refine operational processes, and plan support capacity. Aggregated information does not identify a specific business contact or account holder and is used to improve service reliability and clarity.

We may share information with service providers that help us operate the website, host data, send business email, secure systems, provide analytics, or support technical infrastructure. These providers are expected to handle information only for authorized purposes. We may also share information with professional advisors, authorities, or counterparties when necessary to comply with law, enforce agreements, respond to lawful requests, investigate misuse, or protect rights, safety, and service integrity. In a partner engagement, information may be exchanged with the relevant business partner according to the signed agreement and integration requirements.

We retain information for as long as reasonably needed for the purposes described in this policy, including inquiry follow-up, account management, legal compliance, dispute handling, security review, and business recordkeeping. Retention periods may vary based on the nature of the information, contractual requirements, legal obligations, and operational need. We use administrative, technical, and organizational safeguards intended to reduce unauthorized access, loss, misuse, or alteration. No online system can be guaranteed to be perfectly secure, so visitors and partners should avoid sending sensitive credentials, payment secrets, or unnecessary personal data through general message fields.

You may contact us to request access, correction, deletion, or restriction of information that you have provided through the website, subject to applicable law, identity verification, contractual obligations, and legitimate business record needs. If you receive an email from us in response to an inquiry, you may ask us to stop non-essential follow-up communication. Operational, legal, security, or account-related messages may still be sent where necessary. If your information was provided to us by your employer, organization, or a business partner, we may need to coordinate with that party before acting on certain requests.

This policy may be updated as our website, service model, or legal obligations evolve. The current version is published on this website. Continued use of the website after an update means you should review the revised terms carefully. Questions about privacy practices can be sent to support@innoconsultmediapte.com. Please include enough context for us to identify the relevant inquiry or account, but do not include passwords, confidential integration keys, or sensitive third-party data in the initial email.